Shipping, Returns & Refunds

Last updated: October 31, 2026.

Shipping charges and delivery

We currently accept orders for U.S. delivery. We offer free standard U.S. shipping. No separate standard shipping charge is added at checkout. Sales tax, where applicable, is calculated at checkout. Items may ship separately from our fulfillment partners, including partners outside the United States.

Review the selected product option and its delivery estimate before ordering. Estimates vary by item and destination and are not guaranteed arrival dates. Order processing takes place before carrier transit. A shipping-label notification does not mean the carrier has received the parcel.

We provide tracking information when available. If we cannot ship within the stated shipment period, we will contact you with a revised estimate and the option to agree to the delay or cancel for a refund. Contact us if tracking stops updating or an order has not arrived within its estimate.

15-day returns

Contact order@littlejoycity.com within 15 days of receiving your order to request a return. Include your order number, the item and your reason for returning it. For change-of-mind returns, the item must be unused, undamaged and include its original packaging and supplied accessories.

Please contact us before mailing anything. We will provide the applicable return destination and instructions. The destination depends on the item and fulfillment partner and may be outside the United States. Ask us about the destination and expected postage before sending a return. Do not use an address printed on the parcel unless we confirm it.

Return postage and original shipping

For change-of-mind returns, you pay return postage. For orders with free standard shipping, we do not deduct an outbound shipping fee from an approved refund. We do not charge a restocking fee.

If the item arrives damaged, defective or incorrect, contact us with your order number and a description of the issue. Clear photos can help us resolve it. Little Joy City covers the necessary return postage for these issues; contact us for instructions before purchasing postage. If a refund is the resolution, we refund the affected item and its original shipping charge. Our responsibility to you does not depend on reimbursement from a supplier.

Refunds and cancellations

We will notify you after reviewing your request or inspecting an authorized return. Approved refunds are issued to the original payment method. Your bank or payment provider may take additional time to post the credit. We may resolve an issue without requiring a physical return; wait for our instructions.

For a cancellation or address change, email us as soon as possible. We will confirm whether the order can still be changed before dispatch. If it has already shipped, the return process applies. Orders that we cannot fulfill will be refunded.

Contact

Email order@littlejoycity.com for assistance. Please do not send payment card details or identity documents. Nothing in this policy limits applicable consumer rights.